Managed IT Services Overview

Vital Voice & Data’s goal is to provide complete IT asset Life Cycle Management, maximize system up time, and minimize time to resolve issues, if and when they occur. Our full services option provides comprehensive services for desktops, servers, networks, and databases, including preventive maintenance for desktops, and providing help desk services with a web based trouble ticketing system.

Our services include the following

  • 24×7 monitoring
  • Escalation & basic fixes
  • Event log monitoring
  • Back-up log checks
  • Anti-virus log checks and software installation
  • Firewall management and installation
  • Router maintenance
  • Network security audits
  • Microsoft Exchange
  • Active Directory
  • Server Availability
  • Service Availability monitoring
  • Monitoring for DNS, DHCP, and TS etc
  • Basic response time monitoring
  • Monitoring custom performance parameters
  • Server health check and analysis of key trends
  • Patch Assessment & management
  • Service pack updates
  • Log maintenance (both OS and Exchange)
  • Virus definition & prevention
  • Server tuning & cleaning
  • Low priority services
  • All calls related to server issues or application issues

Read more about our Managed IT Deliverables in our comprehensive guide.